FAQs

Frequently asked questions

Straight answers about our products, shipping, returns and your dog's care.

Can I buy Premium Liquid Collagen now?

Yes. Premium Liquid Collagen and Hip & Joint Soft Chews are available now, with a 60-day money-back guarantee and free shipping on orders $50+.

What's in Premium Liquid Collagen?

Per 1 mL: hydrolyzed collagen peptides (Types I & III) 900 mg, UC-II® Type II collagen 40 mg, omega-3 400 mg and vitamin C 50 mg, in purified water. The full label is on the product page and in our ingredient guide.

How much should my dog have?

Give 1 to 3 mL once a day based on your dog's weight, mixed into food. Shake well before use. For Hip & Joint Soft Chews, follow the weight chart on the tub. If your vet's advice differs, follow your vet.

My dog keeps scratching. Will it help?

Scratching has many possible causes, including fleas, allergies and skin infections, and some need treatment. Please start with your vet. A supplement isn't a treatment. See our scratching guide.

Can a supplement replace my dog's medication?

No. Don't stop or change prescribed medication without your vet's advice. Supplements aren't a substitute for veterinary diagnosis or treatment.

Is it right for my dog?

That's a question for your vet, who knows your dog's health and any medication. Every ingredient and amount is on the product page so you can show it to them.

What's in Hip & Joint Soft Chews?

Per soft chew: glucosamine HCl (from shrimp & crab) 600 mg, organic hemp seed powder 500 mg, MSM 225 mg, chondroitin sulfate (bovine) 200 mg, plus hemp seed oil, turmeric, boswellia, black pepper, devil's claw and vitamins C and E. Contains shellfish and bovine ingredients. See the product page.

Do you offer subscriptions?

Not right now. One-time purchase is the default. If we ever offer one, the price, frequency and how to cancel will be shown before you choose it.

How fast is shipping?

Free shipping on orders of $50 or more, otherwise a flat $4.95. Estimated delivery dates are shown at checkout, and tracking is emailed as soon as your order ships.

What's your return or refund policy?

Every order is covered by our 60-day money-back guarantee. If it isn't right for your dog, contact us within 60 days of delivery for a full refund. Full terms are in our refund policy.

Why don't you have reviews?

We only show reviews from real customers, collected through a proper review system. They'll appear on each product page as they come in.

How do I get in contact?

Use our contact form.